Legal

Refund Policy

A 30-day money-back guarantee on every payment. Last updated 25 September 2026.

This is part of our Terms of Service.

30 days to change your mind

  • If AIBOS is not right for you, ask for your money back within 30 days of any payment, including a renewal. You get the whole of that payment back. You do not have to give a reason.
  • Card payments are sold by our online reseller Paddle.com, so Paddle makes the refund, to the card or account you paid with. Paddle aims to refund within 14 days of approving it. When it shows on your statement depends on your bank.

How to ask

  • Email hello@ai-bos.website from the address you paid with, or reply to the receipt Paddle emailed you. Tell us which payment, if you have more than one.
  • You can also ask Paddle directly at paddle.net.

What happens to your plan

  • A refunded plan ends when the refund is made and does not renew again. The account moves to the Free plan.
  • Your records all stay. You can export them at any time, on any plan.

Cancelling without a refund

  • Every plan renews automatically. You can cancel the renewal at any time on Plan & billing. The plan stays on until the end of the period you paid for and you are not charged again.
  • After the 30 days, we do not refund part of a period that has already started.

Payments made to us directly

  • A plan paid by mobile money, or paid to us directly, before 25 September 2026 was never taken again automatically, so there is nothing to cancel.
  • If something went wrong with such a payment, such as being charged twice or charged the wrong amount, contact us on +260 973 759 352 or at hello@ai-bos.website. We will put it right and send the money back the way you paid.

Your rights under the law

  • This policy adds to the rights you have under the law where you live. It never takes them away.