Legal

Terms of Service

The agreement between you and AIBOS, in plain words. Last updated 25 September 2026.

Who we are

AIBOS is an AI business operating system for small and medium businesses, run from Lusaka, Zambia. In these terms "AIBOS", "we" and "us" mean AIBOS. "You" means the person or business using it.
You can reach us at hello@ai-bos.website or on +260 973 759 352.

You sign in with Google. Keep your account to yourself and tell us straight away if you think someone else has used it.
If you invite staff or an accountant, you decide what each of them can do. You are responsible for what they do in your business.
You must be 18 or over and able to agree to these terms for your business.

AIBOS has a Free plan and three paid plans: Pro, Pro+ and Growth. What each one includes and what it costs is on our pricing page.
Prices are in US dollars, plus any sales tax that applies where you live. We may also show an amount in Kwacha as a guide, converted at a recent exchange rate. You are charged in US dollars, so your bank or card sets the exact Kwacha amount. The price you see at checkout is the price you pay.
We tell you in advance before a price change affects a plan you already pay for.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
You pay by card, PayPal, Apple Pay or Google Pay. Every paid plan is a subscription. It renews automatically at the end of each month or year, at the price you bought it for, until you cancel. Your card statement shows PADDLE.NET.
You can cancel any time on Plan & billing in your account. The plan then stays on until the end of the period you have paid for and you are not charged again.
Your purchase is also covered by Paddle’s buyer terms.

A plan paid by mobile money, or paid to us directly, before 25 September 2026 runs to the end of the period it paid for. It does not renew by itself. To keep it, set up card payment on Plan & billing and it renews automatically from then on.
If you do not, everything keeps working for a week after that date. The account then moves to the Free plan. Your records stay.

Every payment comes with a 30-day money-back guarantee. The details are in our Refund Policy.

Your business records belong to you. You can export them at any time, on any plan, including after you stop paying.
How we collect, use and protect personal data is set out in our Privacy Policy.

Do not use AIBOS to break the law, to store data you have no right to hold, to try to reach another customer’s records, to overload or attack the service, or to copy or resell the service itself.
We may suspend an account that does any of these things. We will tell you why.

AIBOS works out figures and answers from the records you give it. They are there to help you decide. They do not replace an accountant, a tax adviser or a lawyer, so check anything important before you rely on it, such as a tax return.
AI answers can be wrong. We show where every figure comes from so that you can check it.

We work to keep AIBOS running and your data safe, but we cannot promise it will never be interrupted.
We improve and change features over time. If we take away something you pay for, we tell you before we do.

You can stop using AIBOS whenever you like. Cancel your plan’s renewal on Plan & billing and it ends at the end of the period you paid for.
You can ask us to delete your account and your data at any time.

As far as the law allows, we are not responsible for indirect losses such as lost profits. Our total responsibility to you is limited to what you paid us in the 12 months before the problem.
Nothing in these terms takes away rights you have by law that cannot be taken away.

These terms are governed by the laws of Zambia.
If we change these terms in a way that matters, we tell you in the app or by email before the change takes effect.